Billing, Cancellation & Refund Policy
Last updated: August 16, 2026
This policy explains purchasing and cancellation for digital services provided by Outpost Apps Pte. Ltd. through LaunchLab Cart Upsell & Bundle and Snapshot: AI Image Generator. It forms part of our Terms of Service.
1. Digital delivery; no physical shipping
Our Apps are digital software services. Access is delivered electronically after you install and authorize an App through the Shopify App Store. There are no physical goods, shipping charges, delivery carriers, or physical returns.
2. Currency and Shopify billing
Prices on our Site and Shopify App Store listings are stated in U.S. dollars (USD) unless expressly identified otherwise. Paid subscriptions and one-time credit packs are approved through Shopify and charged using Shopify's billing system. Charges generally appear on your Shopify invoice. Outpost Apps does not collect or store your full payment card number.
Taxes, currency conversion, billing timing, and invoice adjustments may be handled by Shopify according to your account and location.
3. LaunchLab subscriptions and trial
- LaunchLab offers a free plan and monthly paid subscription tiers.
- Eligible paid plans include a 7-day free trial as stated on the product page and Shopify listing.
- Unless you cancel before the trial ends, the selected paid subscription begins and renews each billing cycle until cancelled.
- Plan tiers may have usage or upsell-revenue limits. Current limits are shown before purchase.
4. Cancelling or changing LaunchLab
You can stop future LaunchLab subscription renewals by uninstalling the App from your Shopify store. Where available, you may also downgrade to the free plan inside the App. Cancellation stops future renewal charges but does not automatically reverse charges already incurred. Shopify may calculate prorations, app credits, or invoice timing under its own billing rules.
5. Snapshot credit packs
Snapshot credit packs are one-time digital purchases, not recurring subscriptions. Unless otherwise stated in the App, one credit corresponds to one generated image. Credits are linked to the purchasing store, are not redeemable for cash, and are not transferable between merchants.
6. Refund and charge-review policy
Except where required by law or Shopify policy, fees for delivered subscription periods and consumed image credits are non-refundable. We will, however, review a request made within 30 days of the charge when you believe:
- the charge was duplicated or made in error;
- you cancelled before a trial ended but were still charged;
- credits were deducted without the requested generation being delivered because of a verified service failure; or
- another circumstance requires a refund under applicable law or Shopify policy.
Approval is not automatic and depends on the facts, App usage, billing records, and applicable rules. Any approved refund or app credit is processed through the appropriate Shopify billing mechanism and may take time to appear.
7. Price changes and promotions
We may change prices with notice through the App, Site, or Shopify. Subscription changes apply from a future billing cycle unless applicable law requires otherwise. A promotion or trial applies only for the stated eligibility period and cannot be combined or extended unless its terms say so.
8. Requesting help
Email support@outpostapps.com or open support chat. Include your store domain, App name, charge date, amount, and a short explanation. Never send a full card number or password.